DISCLOSURE
IMPORTANT ACCOUNT INFORMATION FOR OUR CUSTOMERS
YOUR ABILITY TO WITHDRAW FUNDS
This policy statement applies to all deposit accounts.
Our policy is to make funds from your cash and check deposits available to you on the same day we receive your deposit. At that time, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.
Please remember that even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
Determining the Availability of a Deposit
For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and Federal Holidays. If you make a deposit before 2:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 2:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day we are open. If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in one of your accounts. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.
If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.
Longer Delays May Apply
Case-By-Case Delays - In some cases, we will not make all of the funds that you deposit by check available to you on the same day we receive your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. The first $100 of your deposits, however, may be available on the same day we receive your deposit.
If we are not going to make all of the funds from your deposit available on the same day we receive your deposit, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the first business day after we receive your deposit.
If you will need the funds from a deposit right away, you should ask us when the funds will be available.
Safeguard Exception Delays - Funds you deposit by check may be delayed for a
longer period under the following circumstances:
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. The funds will generally be available no later than the eleventh business day after the day of your deposit.
ELECTRONIC FUND TRANSFERS
YOUR RIGHTS AND RESPONSIBILITIES
Indicated below are types of Electronic Fund Transfers we are capable of handling,
some of which may apply to your account. Please read this disclosure carefully
because it tells you your rights and obligations for the transactions listed.
You should keep this notice for future reference.
Electronic Funds Transfers Initiated by Third Parties
You may authorize a third party to initiate electronic funds transfers between your account and the third party’s account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearinghouse (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. In some cases, your authorization can occur when the merchant posts a sign informing you of their policy. In all cases, the transaction will require you to provide the third party with your account number and financial institution information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic funds transfers. Examples of these transfers include:
Telephone transactions - types of transactions – You may access your account by telephone using your account number(s) to :
You may access your account for telephone transactions at the following number(s) and during the following hours:
Shazam ATM transactions - types of transactions – You may access your account(s) by ATM using your SHAZAM and your personal identification number (PIN) (as applicable) to:
Some of these services may not be available at all terminals.
SHAZAM point-of-sale transactions – types of transactions
– You may access your checking account(s) by debit card to:
Purchase goods in person or by phone
Limits and fees – Please refer to our fee disclosure for information about fees and limitations that may apply to these electronic fund transfers.
ATM Operator/Network Fees – When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for balance inquiry even if you do not complete a fund transfer).
Limitations on frequency of transfers – In addition to those limitations on transfers elsewhere described, if any, the following limitations apply to your PASSBOOK SAVINGS AND MONEY MARKET DEPOSIT ACCOUNTS:
Transfers from a passbook savings account or Money Market Deposit Account to another account or to third parties by telephone transfer are limited to six per month.
Documentation
Terminal transfers – You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or point-of-sale terminals. However, you may not get a receipt if the amount of the transfer is $15 or less.
Preauthorized credits – If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company:
Periodic statements – You will get a monthly account statement from us for your checking account(s).
For passbook accounts, if the only possible electronic transfers to or from your account are preauthorized credits, we do not send periodic statements. You may bring your passbook to us and we will record any electronic deposits that were made since the last time you brought in your passbook.
Preauthorized Payments
Right to stop payment and procedure for doing so – If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:
Call or write us at the telephone or address listed in this disclosure in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
Notice of varying amounts – If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set).
Liability for failure to stop payment of preauthorized transfer – If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Financial Institution’s Liability
Liability for failure to make transfers – If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable if, for instance:
1. If, through no fault
of ours, you do not have enough money in your account to make the transfer.
2. If you have an overdraft line and the
transfer would go over the credit limit.
3. If the automated teller
machine where you are making the transfer does not have enough cash.
4. If the terminal or
system was not working properly and you knew about the breakdown when you started
the transfer.
5. If circumstances beyond our control
(such as fire or flood) prevent the transfer, despite reasonable precautions
that we have taken.
6. There may be other exceptions stated
in our agreement with you.
Confidentiality
We will disclose information to third parties about your account or the transfers you make:
1. Where it is necessary
for completing transfers; or
2. In order to verify
the existence and condition of your account for a third party, such as a credit
bureau or merchant; or
3. In order to comply
with government agency or court orders; or
4. If you give us written permission.
Unauthorized Transfers
(a) Consumer liability. (1) Generally, tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your card and/or code without your permission. (If you believe your card and/or code has been lost or stolen, and you tell us within two business days after you learn of the loss or theft, you can lose no more than $50 if someone used your card and/or code without your permission).
If you do NOT tell us within two business days after you learn of the loss or theft or your care and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
(2) Additional Limits on Liability for MasterCard(R) debit card, when used for point-of-sale transactions. You will not be liable for any unauthorized transactions using your MasterCard debit card, when used for point-of-sale transactions, if (i) you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft, (ii) you have not reported to us two or more incidents of unauthorized use within the prior twelve-month period, and (iii) your account is in good standing. If any of these conditions are not met, your liability is the lesser of $50 or the amount of money, property, labor, or services obtained by the unauthorized use before notification to us. ‘Unauthorized use’ means the use of your debit card by a person, other than you, who does not have actual, implied, or apparent authority for such use, and from which you receive no benefit. This additional limit on liability does not apply to ATM transactions or to transactions using your personal identification number which are not processed by MASTERCARD.
(b). Contact in event of unauthorized transfer. If you believe that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this disclosure.
Error Resolution Notice
In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
1. Tell us your name
and account number (if any).
2. Describe the error
or the transfer you are unsure about, and explain as clearly as you can why
you believe it is an error or why you need more information.
3. Tell us the dollar
amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account, 5 business days if the transfer involved a POS card ) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we did not receive it within the 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you has an established account with us before the account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
If you have inquiries regarding your account, please contact us at:
TRI-VALLEY BANK
104 MAIN
BOX 87
RANDOLPH, IA 51649
PHONE: (712) 625-2201
BUSINESS DAYS: Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday
Holidays are not included
Notice of ATM/Night Deposit Facility User Precautions
As with all financial transactions, please exercise discretion when using an automated teller machine (ATM) or night deposit facility. For your own safety, be careful. The following suggestions may be helpful.
1. Prepare for your transactions
at home (for instance, by filling out a deposit slip) to minimize your time
at the ATM or night deposit facility.
2.
Mark each transaction in your account record, but not while at the ATM or night
deposit facility. Always save your ATM receipts. Don’t leave them at the
ATM or night deposit facility because they may contain important account information.
3. Compare your records
with the account statements you receive.
4. Don’t lend your
ATM card to anyone.
5. Remember, do not leave
your card at the ATM. Do not leave any documents at the night deposit facility.
6. Protect the secrecy
of your Personal Identification Number (PIN) Protect your ATM card as though
it were cash. Don’t tell anyone your PIN. Don’t give anyone information
regarding your ATM card or PIN over the telephone. Don’t write your PIN
where it can be discovered. For example, don’t keep a note of your PIN
in your purse or your wallet.
7. Prevent others from
seeing you enter your PIN by using your body to shield their view.
8. If you lose your ATM
card or if it is stolen, promptly notify us. You should consult the other disclosures
you have received about electronic fund transfers for additional information
about what to do if your card is lost or stolen.
9. When you make a transaction, be aware
of your surroundings. Look out for suspicious activity near the ATM or night
deposit facility, particularly if it is after sunset. At night, be sure that
the facility (including the parking area and walkways) is well lighted. Consider
having someone accompany you when you use the facility, especially after sunset.
10. Don’t accept assistance from
anyone you don’t know when using an ATM or night deposit facility.
11. If you notice anything suspicious or
if any other problem arises after you have begun an ATM transaction, you may
want to cancel the transaction, pocket your card and leave. You might consider
using another ATM or coming back later.
12. Don’t display
your cash; pocket it as soon as the ATM transaction is completed and count the
cash later when you are in the safety of your own car, home, or other secure
surrounding.
13. At a drive-up facility,
make sure all the car doors are locked and all of the windows are rolled up,
except the driver’s window. Keep the engine running and remain alert to
your surroundings.
14. We want the ATM and night deposit facility
to be safe and convenient for you. Therefore, please tell us if you know of
any problem with a facility. For instance, let us know if a light is not working
or there is any damage to a facility. Please report any suspicious activity
or crimes to both the operator of the facility and the local law enforcement
officials immediately.
MORE DETAILED INFORMATION IS AVAILABLE UPON REQUEST
COMMON FEATURES
Limits and fees – The following fees may be assessed against your
account and the following transaction limitations, if any, apply to your account:
Replace ATM card or PIN $5.00
IF WE HAVE TO REPLACE YOUR CARD OR PIN THERE WILL BE A
$ 5.00 CHARGE
Debit card (maintenance) $20.00 per year
Replace Debit card or PIN $5.00
Check printing Fee depends on style
of check ordered
Cashier’s check $2.00
Mondy Orders $2.00
Traveler’s checks $1.00
per $100.00
Traveler’s checks for two $1.50 per $100.00
Overdraft (each overdraft paid) $20.00
An overdraft fee applies to overdrafts created by check(s),
in-person withdrawal(s), or other electronic means.
Return Check Charge (each) $20.00
A Return Check Charge applies to a nonsufficient fund
status created by check(s), in person withdrawal(s), or other electronic means.
Deposited checks returned unpaid $20.00
Account Research $20.00 per hour
Stop payment - all items $20.00
Wire transfer (incoming or outgoing) $20.00
International wire transfers $45.00
Dormant Account $5.00
per month
There have been no deposits or withdrawals to
the account.
Any of these fees may be subject to state and local sales tax.